Cancellation and refunds

You can leave whenever you want. This page says how, and when you get money back. It is part of the Terms of service.

The Free plan

The Free plan costs nothing and does not end by itself. There is nothing to cancel: delete your account whenever you like (dashboard → Settings).

Cancel in your dashboard under “Plan & billing”. It takes a minute and you do not have to give a reason.
There is no minimum term and no cancellation fee.
Your plan stays active until the end of the month you have paid for. Then your account moves back to the Free plan: your page stays online with what the Free plan includes, and nothing more is charged.

Your first payment: write to hello@startnik.com within 14 days of your first payment and we refund it in full, without asking why. This also covers the right of withdrawal that consumers have in the European Union.
Later payments: a month that has started is not refunded in part. Cancel before your next payment date and you are not charged again.
Mistakes: a payment taken twice, or after you cancelled, is refunded in full as soon as you tell us.
If we close the service or remove a main part of what you pay for, we refund the unused part of the month.

Refunds go back to the payment method you used, normally within 5 to 10 business days depending on your bank.

You can move between plans at any time in your dashboard. The difference for the rest of the month is charged or credited on your next invoice.

If a charge looks wrong, write to hello@startnik.com first: it is usually solved the same day, and faster than a dispute through your bank.

Nothing on this page limits rights that the law of your country gives you and that cannot be excluded.